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Registered Massage Therapist (RMT) Frequently Asked Questions
We’ve gone ahead and answered some Frequently Asked Questions you may have for your RMT. If you have any remaining questions, kindly reach out to us via email and we will provide additional details.
Common Questions
Most Popular Questions
As per the College of Massage Therapists of Ontario, the practice of massage therapy is “the assessment of the soft tissue and joints of the body and the treatment and prevention of physical dysfunction and pain of the soft tissues and joints by manipulation to develop, maintain, rehabilitate or augment physical function, or relieve pain.
Areas of the body being treated are always discussed and agreed upon between the patient and the RMT before the massage begins. An RMT should never massage an area you are uncomfortable with or an area you have not given your consent to.
No. You can undress to your comfort level; your RMT will only uncover the area being worked on at that time. Your privacy will continually be maintained as RMTs are trained to do so through proper draping protocols (covering/uncovering an area) using sheets and a blanket.
Not necessarily; some patients experience this, while others do not. It can depend on the pressure used, techniques applied and how your body responds to the massage in general. Your RMT will communicate with you about your preferences during the treatment.
It is best to reschedule your appointment or book at another time when the concern may be resolved, if you have the following:
- Blood clots (Deep Vein Thrombosis)
- Cancer patients receiving radiation.
- Contagious conditions (i.e., conjunctivitis, influenza)
- Fever
- Nausea and/or vomiting
- Severe medical conditions requiring emergency care
You can book a 15-minute complementary Discovery Call through our online booking site Jane or contact us through Talk/Text at 905-550-1153 with your questions to have a chat!
Yes. RMTs are regulated health professionals, and as such, are required to keep information confidential (verbal and written), according to Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) and Personal Information Protection and Electronic Documents Act (PIPEDA) – electronic form. Your consent is required to collect and disclose information, even among immediate healthcare practitioner who may be in your circle of care. The only exception is as required by law.
Click here to log into your account and cancel or reschedule your appointment, or reach us via Talk/Text at 905-550-1153 to notify us of any changes. We require 24 hour’s notice to avoid cancellation fees (see Our Policies).
Your appointment time is reserved just for you and as such, we require 24-hour’s notice to cancel/reschedule your appointment to avoid fees. Our cancellation policy is as follows:
First Cancellation. No problem, we got this one! No fee billed.
Second Cancellation. Although we understand, we can only cover half! 50% fee billed.
Third Cancellation. You’ll have to cover this one! Full fee billed.
Appointments may be cancelled through our booking App, emailing us or by calling our office.
Your appointment time has been set aside and reserved especially for you. We thank you for your trust in us. RMTs are often booked back-to-back throughout the day, and as such, if you are running late for your appointment, your RMT will be happy to treat you for the remainder of your appointment time, but they are unable to extend your time or discount your service.
At Mindfulness Massage Therapy, we are committed to protecting the privacy and confidentiality of the personal information of our clients. This Privacy Policy outlines our practices regarding the collection, use and disclosure of personal information. By accessing our services, you consent to the terms outlined in this policy.
1. Collection of Personal Information:
We may collect personal information, including but not limited to :
- Name
- Contact information (address, phone number, email)
- Date of birth
- Health history and relevant medical information
- Treatment preferences
This information is collected for the purpose of providing personalized and effective massage therapy services.
2. Use of Personal Information:
Personal information is used for the following purposes:
- Scheduling and managing appointments
- Providing massage therapy services
- Billing and processing payments
- Communicating relevant information about our services
- Ensuring client safety by being aware of any health conditions.
3. Disclosure of Personal Information:
We do not disclose personal information to third parties without explicit consent, except as required by law or as necessary to provide our services.
4. Consent:
By providing your personal information, you consent to its collection, use, and disclosure in accordance with the Privacy Policy.
5. Security:
We take all reasonable measures to safeguard personal information against unauthorized access, disclosure, or alteration and safeguard under the legislation of PHIPA (Personal Health Information Protection Act) and PIPEDA (The Personal Information Protection and Electronic Documents Act).
Encryption and Secure Data Transfer
Anytime a practitioner transfers data from a computer to Jane App (the online platform for Mindfulness Massage Therapy), the information is encrypted with the same level of security as your bank uses to transfer information. In addition, all patient data is stored in encrypted data volumes on Jane App servers.
6. Access and Correction:
Clients have the right to access their personal information and request corrections. To do so, please contact us using the information provided below.
7. Contact Information:
If you have any questions, concerns or requests related to your personal information, please contact:
Lisa Pasquariello-Bent
7-1635 Bayly Street, Pickering, ON L1W 0B1
Located inside Balanced Health and Wellness
Phone: 905-550-1153
Email: mindfulnessrmt@gmail.com
8. Privacy Commissioner of Ontario
If you believe your privacy rights have been violated, you may contact the Office of the Privacy Commissioner of Ontario at:
Office of the Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Phone: 416-326-3333
Email: info@ipc.on.ca
Website: www.ipc.on.ca
9. Changes to the Privacy Policy:
We reserve the right to update this Privacy Policy to reflect changes in our practices. We encourage you to review this policy periodically for any updates.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
© January 1, 2024.
Mindfulness Massage Therapy.
In order to process your insurance (Extended Health Benefits - EHB), you must fill out and sign the required documentation beforehand (all forms will be sent electronically via e-mail). Should we be unable to process and / or collect payment of your EHB for any reason, you will be required to pay in full for the treatment provided and a receipt will be issued.
Simple. Just pay us the difference and your receipt will reflect both the insurance payment and the additional method of payment you choose.
Respect for each other within the treatment room and clinic are without exception a must. Patients displaying inappropriate behaviour or comments will result in an instant halt to the massage and will be discharged immediately from Mindfulness Massage Therapy.
If you have been, or know anyone who has been, the victim of sexual abuse by a Regulated Healthcare Practitioner, please contact the appropriate Ontario Health Regulator to file a report.
We accept Debit, VISA, MasterCard and cash.
Common Questions
What are the Most Common Areas of Pain
How Massage Therapy Can Help
As a Registered Massage Therapist, Lisa Pasquariello, RMT, CKTT, often observes that patients frequently experience tension and pain in specific areas, which can vary depending on occupational stress or physical activities. Lower back and neck discomfort are common complaints, often tied to various activities of daily living. Discomfort in the upper and mid-back areas are also frequently reported, which may be due to postural strains or repetitive tasks. Targeted massage therapy can be highly beneficial for these issues, helping to alleviate pain, improve mobility, and reduce stress. It is crucial to customize massage techniques to each individual’s needs, ensuring a therapeutic and relieving experience.
A single act of kindness throws out roots in all directions, and the roots spring up and make new trees.
— Author Unknown
